Resource directory

Free, confidential advocacy for adults and children; individual therapy, support groups, protection-order assistance, a 90-day emergency shelter for women and children, and food, diapers, and hygiene supplies.

Good place to start for

• Talking with an advocate before deciding what to do
• Free individual therapy or a survivor support group
• Asking what support or referral is available for an affected loved one
• Emergency shelter and basic needs
• Protection-order assistance
• Support after domestic violence, sexual assault, or another crime

How to ask for help

1. Call the 24/7 helpline for advocacy or crisis support.
2. For therapy or groups, ask what is currently meeting, who may attend, whether it is in person or remote, and whether an affected loved one needs a separate referral.
3. Share only what feels safe and ask the advocate to explain available options and next steps.
4. For office services, call ahead—especially on the last Thursday of the month.

Language access: Advocates are bilingual in English and Spanish.

Information checked July 31, 2026. Confirm details with the organization.

NJP handles civil—not criminal—issues including family safety, housing, public benefits, debt, employment, health care, and education. CLEAR may give advice, limited help, self-help materials, or a referral to the Wenatchee office or another provider; representation is not guaranteed.

Good place to start for

• Family-law and safety-related civil questions
• Housing, eviction, debt, or benefits problems
• Understanding whether free legal representation may be available

How to ask for help

1. Call CLEAR during its short morning window or begin the online application.
2. A screener asks about household income and the legal problem; free interpreters are available.
3. If eligible and help is available, CLEAR may provide advice or connect you with NJP’s Wenatchee office or another legal-aid provider.

Language access: Free interpreters are available. Relay callers may use their preferred service.

Information checked July 31, 2026. Confirm details with the organization.

Assistance may cover family law, housing and eviction, debt and consumer issues, wills and estates, record vacation, and other civil matters. Eligibility and attorney availability apply.

Good place to start for

• A local civil legal issue
• Family-law, housing, eviction, or debt help
• Finding the right legal starting point when unsure

How to ask for help

1. Call, visit during public hours, or use the website’s Get Legal Help application.
2. Be ready to describe the civil legal issue, household income, and whether the case is in Chelan or Douglas County.
3. Staff review eligibility and available services; contacting the program does not guarantee representation.

Information checked July 31, 2026. Confirm details with the organization.

The Clerk explains protection-order types and provides packets or guided online forms. Court staff cannot give legal advice; SAGE can assist with domestic-violence protection-order paperwork.

Good place to start for

• Finding the correct official protection-order packet
• Learning where and how Chelan County filings are submitted
• Accessing the statewide guided interview

How to ask for help

1. Review the order types or ask SAGE/a lawyer which process fits; court staff cannot choose for you.
2. Complete the official packet or guided online interview.
3. File with the Clerk in person or through the listed electronic-filing process; ask what happens next and how notice is served.

Information checked July 31, 2026. Confirm details with the organization.

Packets cover domestic violence, stalking, sexual assault, vulnerable adults, extreme risk, and other order types. Filing rules vary by order; the page also links to SAGE and the free Hope Card program.

Good place to start for

• Official Douglas County protection-order forms
• In-person, mail, or electronic filing information
• Learning about free Hope Cards after a full order is issued

How to ask for help

1. Identify the likely order type with an advocate or lawyer if possible.
2. Complete the required forms from the official court page or Washington LawHelp interview.
3. Contact the Clerk before traveling to confirm the filing location and process for that order type.

Information checked July 31, 2026. Confirm details with the organization.

Programs include housing and homelessness services, energy assistance, weatherization, food distribution, literacy, and employment-related support. Funding and eligibility differ by program and assistance is not guaranteed.

Good place to start for

• Housing instability or homelessness prevention
• Food and essential-needs support
• Rent, utility, or weatherization program screening

How to ask for help

1. Call or use the website’s Program Inquiry Form and name the most urgent need.
2. Ask which program is currently accepting applications and what documents it requires.
3. Confirm whether contact by voicemail, email, or text is safe before sharing details.

Information checked July 31, 2026. Confirm details with the organization.

Programs include affordable properties and rental assistance for qualifying households. Openings and waitlists change; applying is not a promise of immediate housing.

Good place to start for

• Affordable-rental applications
• Checking property and waiting-list availability
• Housing options for qualifying elderly, disabled, family, or agricultural-worker households

How to ask for help

1. Review properties and application forms or call to ask which lists are open.
2. Submit the program-specific application and keep a safe way for the agency to contact you.
3. Report address/contact changes so a waitlist notice is not missed.

Information checked July 31, 2026. Confirm details with the organization.

The local office handles applications, interviews, eligibility reviews, benefit changes, document submission, and EBT-card pickup. Washington Connection is the online application route.

Good place to start for

• Food or cash assistance
• Benefits after loss of income or housing
• WorkFirst, child-care, or eligibility questions

How to ask for help

1. Apply online, call, or visit; earlier in the day is best for an interview.
2. Bring or safely submit requested proof of identity/residency, income, household, and program-specific circumstances.
3. Ask for an accommodation or interpreter if needed and confirm the safest contact method.

Information checked July 31, 2026. Confirm details with the organization.

A behavioral-health crisis line listed by Chelan-Douglas Health. This is separate from SAGE’s domestic-violence advocacy helpline and from 911 emergency response.

Good place to start for

• A mental-health or substance-use crisis
• Speaking with a crisis counselor at any hour
• Finding the appropriate behavioral-health response

How to ask for help

1. Call and say you are in Chelan or Douglas County and need crisis support.
2. Explain immediate safety needs and whether weapons, injuries, or medical emergencies are present.
3. If making the call could increase danger from another person, contact SAGE for survivor-centered advocacy when safe.

Information checked July 31, 2026. Confirm details with the organization.

Chelan-Douglas County Volunteer Attorney Services hosts a free Tuesday clinic. Consultations are brief and provide advice and possible next steps; they do not guarantee ongoing representation. Eligibility is based on income, a civil legal issue, and residence in Chelan or Douglas County.

Good place to start for

• A brief conversation with a civil attorney
• Getting initial advice and possible next steps
• Family-law, housing, debt, or another non-criminal legal concern

How to ask for help

1. Check the clinic calendar or call to confirm the clinic is being held.
2. Arrive early because visits are first come, first served.
3. Bring only documents needed to explain the civil issue; ask how to handle or store them safely.

Language access: The advising attorney is listed as bilingual.

Information checked August 10, 2026. Confirm details with the organization.

Pathways to Parenting lists supervised visitation for families involved in custody disputes or higher-risk situations, with trained supervisors, intake, safety planning, confidentiality, risk prevention, and visit documentation. The visitation provider listing says families may be asked for visitation and no-contact orders. Ask the provider whether neutral or protected child handoffs are currently available and appropriate; Cove could not verify that as a separately advertised service. Pathways also operates the Parent-Child Assistance Program (P-CAP), which provides intensive, voluntary case management and connections to housing, health care, family planning, domestic-violence services, child welfare, transportation, legal services, and parenting resources for eligible participants.

Good place to start for

• Court-ordered or agreed supervised parent-child visitation
• Asking about neutral or protected child-exchange arrangements
• Parent education and support involving custody disputes
• Pregnancy or parenting alongside substance-use concerns through P-CAP
• Connecting several family needs through one case manager

How to ask for help

1. Say whether the question is about supervised visitation, a safe/neutral exchange, parent education, or P-CAP so staff can route it correctly.
2. For visitation, ask about intake, training, location, documentation, fees, and any court or no-contact orders they need to review. A provider directory lists 509-630-0423 for visitation; confirm it through the main office before sharing details.
3. For P-CAP, ask what eligibility rules apply and whether the program is accepting referrals.
4. Before leaving details, confirm which phone, text, voicemail, or email contact methods are safe.

Information checked August 10, 2026. Confirm details with the organization.

Chelan County's official courthouse service helps self-represented named parties understand family-law forms and procedures and reviews certain proposed orders. The county lists scheduled 60-minute appointments and limited 30-minute first-come, first-served walk-ins, with fees that may be reduced with clerk-approved proof of indigency.

Good place to start for

• Understanding family-law filing steps and required forms
• Procedural questions when representing yourself
• Pre-approval of temporary or final family-law orders when required

How to ask for help

1. Call the Clerk yourself if you are a named party and ask for the Family Law Court Facilitator schedule.
2. Ask about the current fee, walk-in availability, and indigency reduction before traveling.
3. For legal strategy or advice, contact a lawyer or legal-aid provider instead.

Language access: The county lists an English/Spanish bilingual facilitator.

Information checked August 10, 2026. Confirm details with the organization.

The courthouse houses multiple offices with different responsibilities. Main county line: 509-667-6800. Clerk and Family Law Facilitator: 509-667-6380. District Court is on the fourth floor; Clerk/Superior Court filing services are on the fifth floor. Assessor: 509-667-6365. Elections: 509-667-6808. Confirm the department, floor, hours, and document rules before visiting.

Good place to start for

• Finding the right court or county department
• Calling the Clerk about Superior Court filings
• Locating District Court, Assessor, or Elections services

How to ask for help

1. Identify whether the matter belongs to Superior Court/Clerk, District Court, or another county office.
2. Call the department directly when a number is listed; otherwise ask the main line to route the call.
3. Ask for the correct floor, current public hours, accessibility help, and what documents are required.

Information checked August 10, 2026. Confirm details with the organization.

Call 911 for an immediate emergency. The Sheriff's main office number is for ordinary office business. The Civil Department, which may answer questions about civil process, is 509-667-6876; Records is 509-667-6875. Calling law enforcement can have consequences that an advocate or attorney may help explain when there is time to plan.

Good place to start for

• Reporting an emergency or crime in the Sheriff's jurisdiction
• Questions about civil process or service
• Requesting Sheriff's records or finding a county substation

How to ask for help

1. For immediate danger, call 911 when it is safe to do so.
2. For non-emergency office business, call the main office and say which service is needed.
3. If reporting could increase danger and there is time to plan, consider contacting SAGE or a lawyer first.

Information checked August 10, 2026. Confirm details with the organization.

DCYF receives and assesses reports, then determines whether concerns meet the legal definition of abuse or neglect and what response is required. You do not need every requested detail to make a report. This listing is not a recommendation about whether a particular person should report; mandated-reporting duties and family circumstances can be legally complex.

Good place to start for

• Reporting suspected child abuse or neglect
• Learning what information intake may request
• Understanding a CPS investigation or Family Assessment Response

How to ask for help

1. For immediate danger or a medical emergency, call 911.
2. Review the official page for the appropriate regional intake number, or use the statewide number after hours.
3. If safe and time allows, an advocate or lawyer can help explain reporting, dependency, privacy, and retaliation concerns.

Language access: DCYF states that it provides language access and accepts Washington Relay and VRS calls.

Information checked August 10, 2026. Confirm details with the organization.

Call 911 for an emergency. RiverCom's non-emergency dispatch number is 509-663-9911. The Police Department office number, 509-884-9511, is for records, forms, and ordinary business during office hours. Calling law enforcement or opening external pages may leave records.

Good place to start for

• Emergency police response within East Wenatchee
• A non-emergency dispatch call
• Police records, forms, or ordinary office questions

How to ask for help

1. For immediate danger, call 911 when it is safe to do so.
2. For a non-emergency response, call RiverCom at 509-663-9911.
3. For records or office questions, call the department during public hours.

Information checked August 10, 2026. Confirm details with the organization.

Upper Valley MEND serves people facing hunger, homelessness, health-care gaps, and financial crisis. Programs include the Community Cupboard, affordable housing and emergency assistance, Das Thrift, and a Monday evening free medical clinic. Availability and eligibility differ by program.

Good place to start for

• Food and hygiene supplies
• Rent, utility, fuel, housing, or emergency-shelter questions
• Free clinic access or low-cost clothing and household goods

How to ask for help

1. Call the main office and name the most urgent need.
2. Ask which program serves the need, whether it has openings, and what eligibility or documents apply.
3. Confirm the program's exact location and hours because MEND services operate at several sites.

Information checked August 10, 2026. Confirm details with the organization.

Das Thrift sells donated clothing and household goods. It is a retail thrift store, not a free-clothing program, so call MEND if cost is a barrier or emergency assistance is needed. Store and donation locations differ.

Good place to start for

• Low-cost adult or children's clothing
• Household goods and small appliances
• Supporting MEND's food, housing, and medical programs through purchases

How to ask for help

1. Call before traveling if a particular type of item is essential.
2. For donations, use MEND's separate donation instructions and location.
3. For free essentials or emergency help, contact the MEND office or Community Cupboard instead.

Information checked August 10, 2026. Confirm details with the organization.

This is a retail thrift store, not a guaranteed free-clothing resource. Inventory, prices, donation acceptance, and employment programs change. Call ahead for a specific item or ask a basic-needs provider about vouchers or free supplies.

Good place to start for

• Lower-cost clothing or household items
• Donating accepted goods
• Finding Goodwill employment and training information

How to ask for help

1. Call before traveling when a specific item or service is essential.
2. Ask whether the location offers the needed retail, donation, or employment service.
3. For free urgent essentials, also contact SAGE, Community Action, DSHS, or MEND as appropriate.

Information checked August 10, 2026. Confirm details with the organization.

Wenatchee Valley branches include Wenatchee, East Wenatchee, Cashmere, Leavenworth, Entiat, and other communities. Available facilities vary. East Wenatchee lists public computers, free Wi-Fi, a public phone, scanning, copying, faxing, and weekly printing credit. Library use, websites, printing, and accounts may leave records.

Good place to start for

• Public computer, internet, phone, scanning, or printing access
• A public place to research services or complete forms
• Children's activities, learning resources, and local information

How to ask for help

1. Use Find Your Library to choose the closest open branch.
2. Check that branch's current hours and facilities.
3. Ask staff about computer privacy, printing, guest access, and clearing downloads before using sensitive information.

Information checked August 10, 2026. Confirm details with the organization.

The YMCA offers membership, fitness, youth, child-care, and camp programs. Costs, openings, and schedules vary; its contact page includes routes to apply for financial assistance. This is not an emergency shelter or crisis service.

Good place to start for

• Fitness and wellness activities
• Child-care, youth, and camp program questions
• Asking about membership or program financial assistance

How to ask for help

1. Call or use the contact page for the specific program.
2. Ask about current openings, fees, schedules, and financial assistance before providing account details.
3. For immediate shelter, safety, medical, or crisis needs, use the relevant specialized resource instead.

Information checked August 10, 2026. Confirm details with the organization.

Domestic Violence Intervention Treatment is an accountability-focused service for people who have used domestic violence. It is different from anger management, couples counseling, or survivor services. DSHS certifies programs but does not provide treatment directly. Its current county and city lists should be checked before enrolling; Chelan County also publishes a local provider starting list.

Good place to start for

• Finding a currently certified intervention provider
• Voluntary accountability and behavior change
• Court, probation, or attorney-directed treatment questions
• Confirming whether a program offers the required treatment level or remote participation

How to ask for help

1. Open the official DSHS program page and search the current list by Chelan County, Douglas County, or Wenatchee.
2. Ask whether the location is currently DSHS-certified for the needed treatment level and whether it accepts voluntary or court-referred participants.
3. Ask about assessment, cost, insurance, payment help, language access, remote options, reporting requirements, and wait time.
4. If anyone may be in immediate danger, create distance and use emergency assistance; enrollment does not replace immediate safety measures.

Information checked August 12, 2026. Confirm details with the organization.

A guardian ad litem is appointed by the court for a defined case role; the GAL is not a private advocate for either party and does not replace a lawyer. Chelan County Superior Court Administration maintains the Title 11 and Title 26 registries. Court rules describe rotational appointment, private-pay and county-pay processes, and written complaint procedures.

Good place to start for

• Asking how a GAL may be appointed in a Chelan County case
• Requesting the current court-approved registry or appointment procedure
• Questions about private-pay or county-pay rotation
• Finding the official written GAL complaint procedure

How to ask for help

1. Call Superior Court Administration and say whether the case involves family law, guardianship, or another type of proceeding.
2. Ask for the current GAL registry and the procedure for requesting an appointment; court staff can explain procedure but cannot advise whether requesting a GAL is strategically best.
3. Ask in writing about fees, county-pay eligibility, scope of appointment, records, or complaints when the court directs that process.
4. For legal advice about whether to request, challenge, or remove a GAL, contact a lawyer or legal-aid provider.

Information checked August 12, 2026. Confirm details with the organization.

Douglas County Superior Court rules use a registry administrator and rotational process for GAL appointments. A GAL is court-appointed for a defined role and is not the private lawyer or advocate for either party. Court staff may provide forms and procedural information but cannot give legal advice.

Good place to start for

• Requesting current Douglas County GAL procedure or registry information
• Questions about how a court appointment is initiated
• Confirming the correct court office for a family-law or guardianship case
• Finding court-approved forms and local rules

How to ask for help

1. Call Superior Court and identify the type of case without sharing more private detail than necessary.
2. Ask for the current GAL registry administrator, appointment steps, approved list, and any applicable forms or local rules.
3. Ask the Clerk at 509-745-8529 for filing or case-record questions; neither office can give legal advice.
4. For advice about whether a GAL is appropriate or how an appointment could affect the case, contact a lawyer or legal-aid provider.

Information checked August 12, 2026. Confirm details with the organization.